Unsupported versions are more susceptible to cybersecurity risks, which could have disastrous reputational and financial repercussions. The standard industry practice for software companies, including commercial open source software (COSS) is to deprecate support for legacy versions with security vulnerabilities being the most common cause. Workspaces running legacy versions of Rocket.Chat software present significant operational and security challenges. To know which versions are currently supported, please refer to our version durability document. For all the Community and Enterprise workspaces to continue using our mobile and desktop applications and access cloud services after November 20th, they must stay within the supported window. We are deprecating cloud services, mobile and desktop applications for legacy server versions with the introduction of the new policy, which will take effect on November 20, 2023. This change is aimed at helping you plan your Rocket.Chat version updates more effectively based on a predetermined schedule. Going forward, all Rocket.Chat versions will receive support for a duration of 6 months, starting from the release date. In an effort to enhance clarity for workspace admins, we have decided to streamline our support window regulations. However, we are now undergoing a shift in this approach. Our long-standing business practice has been to provide support for 6 months for each major version and 3 months for minor versions. Rocket.Chat is deprecating access to cloud services (push notification gateway, omnichannel gateway and marketplace apps) as well as mobile and desktop apps for workspaces running legacy unsupported versions of Rocket.Chat. We hope this extension will provide more time to prepare your workspaces for the update. Please ensure you update your workspace to at least v.6.3.0 before November 20 for continued access to cloud services, mobile and desktop applications. Note: We are now extending the deprecation date from Octoto November 20, 2023. Read our documentation for more information on the supported versions. If you are on a legacy unsupported server, we strongly recommend you to update to the latest version of Rocket.Chat to access your cloud portal, mobile and desktop apps. Novemwill also be the sunset date for allowing connections between our official mobile and desktop apps and workspaces running legacy versions of Rocket.Chat that are outside our support window. Novemwill be the sunset date for allowing connections between our cloud services and workspaces running legacy versions of Rocket.Chat that are outside our support window.
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